Need Help? We’re Here for You

Our customer care team handles all support through our contact form or by email at customerservice@horusthelabel.com—that’s the fastest and most organized way to get in touch.

While we love seeing you on Instagram, TikTok, and other social platforms, our DMs aren’t monitored for customer support. So if you need assistance, reach out directly by form or email. We’ll make sure you’re taken care of.

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A Little Patience Goes a Long Way

We understand that waiting isn’t ideal, but sending multiple emails can slow down the process. Don’t worry—we’ve received your message and will respond as quickly as possible.

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Customer Service Hours

Our team is available from Monday to Friday, during the following hours:

• 🌍 Europe (CET) – 9:00 AM to 5:00 PM

• 🇬🇧 United Kingdom (GMT/BST) – 8:00 AM to 4:00 PM

• 🇨🇦 Canada (EST) – 3:00 AM to 11:00 AM

• 🇺🇸 USA (EST) – 3:00 AM to 11:00 AM

• 🇦🇺 Australia (AEDT) – 7:00 PM to 3:00 AM

• 🇳🇿 New Zealand (NZDT) – 9:00 PM to 5:00 AM

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Outside Our Hours? No Problem!

If you contact us while we’re offline, we’ll reply as soon as we’re back at our desks. Your message is safe with us and will be prioritized.

Thank you for trusting HORUS The Label—we can’t wait to assist you!