Refunds will be made to your original payment method within 7–14 business days after approval, including the original shipping cost paid at checkout, while return shipping costs remain the customer’s responsibility.
Information
At HORUS THE LABEL we want you to love your purchase. If for any reason you would like to return your order, please review our guidelines below. We provide a clear structure for returns, refunds, exchanges, and store credit to ensure a smooth process.
Contact Us First
Email customerservice@horusthelabel.com within the timeframe that applies to your order. Please include:
Your order number
The item(s) you want to return
The reason for return
Clear photos of the item(s)
Our team will reply within 1–2 business days with next steps.
Package & Ship Your Items
Once approved, place your items in secure packaging with all original tags and labels.
Ship to the address we provide.
Return shipping is the customer’s responsibility. Since our operations are based in Brazil, return postage normally ranges £20–25 GBP.
We recommend using a tracked shipping service. HORUS is not responsible for returns lost in transit.
You can return your order within 14 days of delivery (based on the tracking date).
Refunds are processed only after inspection of the returned items.
Items must be:
Unworn, unwashed, unused
Free from stains, odors, or alterations
Returned in their original packaging with all tags attached
We also offer an extended 30-day return option. Please note:
Between day 15 and day 30, returns are still accepted if items are in their original condition.
Refunds are only available if the product has a clear manufacturing or quality defect.
For reasons such as sizing, change of mind, or late delivery, we do not issue refunds after day 14. Instead, you may choose:
Exchange for another product
Full store credit (valid on future purchases)
For hygiene, safety, and industry standards, the following cannot be returned or refunded:
Lingerie, underwear, and bodysuits
Swimwear
Earrings or pierced jewellery
Beauty, cosmetics, or skincare products
Items marked as “Final Sale” or “Clearance” are non-refundable.
Gift Cards
Return costs are always the customer’s responsibility, unless the return is due to a confirmed defect.
Shipping fees are non-refundable.
Customs or handling fees may apply to international returns and are not covered by HORUS.
Returns without prior approval, or sent to the wrong address, will not be accepted.
Slight variations in measurements (±1–3 cm) or color perception (due to lighting/screens) are not considered defects.
Refunds are issued within 7–14 business days of receiving and approving your return.
Refunds are processed to the original payment method.
If your bank or provider takes longer to release the funds, please contact them directly.
By placing an order, you agree to follow our return process. Filing a chargeback without contacting us may affect your eligibility for future purchases.
In the event of a dispute, we will present:
Proof of delivery
Order details
This policy and communication records
By completing your order, you acknowledge that:
Returns are accepted within 14 days for refund (customer covers return shipping).
Returns between 15–30 days are accepted for exchange or store credit only, unless there is a confirmed defect.
All items must be returned in original condition.